FAQs

Where is Bosly’s Backyard located?

We are located at 4011 N. Ravenswood Ave. Suite 108, Chicago, IL 60613

How much does a session cost?

Our prices range depending on the type of appointment and length of time. Please view our Booking page for our different options, and information on rates.

Can I bring my dog’s siblings?

Yes! Siblings are welcome to join your private play appointment for an extra charge.

Can I bring dogs from another household?

Buddy passes are available for an extra charge. Buddy passes are only for dogs who play together regularly. Bosly’s Backyard is not a place to test or train your dog’s interactions and socialization with other dogs.

If you sign up with a buddy pass or sign up for our Small Group Social Play your dog has to be spayed / neutered and up-to-date on their Rabies, Distemper / Parvo, and Bordetella vaccinations, and free of any contagious conditions. We want everyone to have a safe and fun experience!

What vaccinations do you require?

We require your dog to be up-to-date on their Rabies and Distemper / Parvo vaccinations, and free of any contagious disease. If you sign up with a buddy pass, Small Group Social Play or come for a Private Party with other dogs, your dog has to be spayed / neutered and up-to-date on their Rabies, Distemper / Parvo, and Bordetella vaccinations, and free of any contagious conditions.

What is your cancellation policy?

Refund & reschedule requests must be received 24 - 48 hours before your play session start time. All of our cancellation policy information is in your initial confirmation email as well as in the email and text message appointment reminders that are sent before your appointment. We cannot reschedule, issue credit, or refund for appointments that do not provide 24-hour notice of cancellation. We cannot make any exceptions for weather, sickness, etc. Please be respectful of our policy. You are also always welcome to sell or gift your appointment to a friend if you cannot make your appointment.

For training classes, private party rentals, and special events, we must receive your cancellation 1 week before first class / start time or you will be charged in full. If you cancel prior to 1 week before your event start time, you will be refunded in full minus processing fees.

My dog does not get along with other dogs, will there be other dogs around?

Our experience is designed to accommodate dogs who don’t get along with other dogs and no other dogs will be in the space during your play time. We have 15 minute breaks in between each play session to also help avoid any run-ins.

My dog has reactivity to humans, can I still bring them?

Please email us at [email protected] so we can discuss and assess if we can make our play space work for your dog.

I want to bring more than 3 dogs for a play session, is that allowed?

Given the square footage of the space and our turnaround time to clean in between appointments, we keep private play sessions to 3 dogs at a time. If you have more than 3 dogs, please email us at [email protected] so we can assess if our play space can accommodate you.

Do you allow party rentals?

Yes! We’d love to host your pup’s birthday party, gotcha day, or other special event. Read more about our Party Rentals here.

Do you offer membership?

Yes! If you want to frequent Bosly’s Backyard with your pup every month membership will provide you with the most savings and great perks! Learn more about our Memberships here.

Can I stop by and see the facility?

Unfortunately, we cannot accommodate people dropping by as we do not have a viewing area, and stopping in is disruptive to a client’s appointment. There are plenty of photos and videos on our website as well as on our social media pages where you can view our facility. If you have questions please call us at 773-698-6513 or email [email protected] for more information, or we can schedule an appointment for you to stop in when we are closed or don’t have appointments.


Don’t be Shy.

 

Have questions? We’re here to help. Drop us a note and we will get back to you soon!